Charmius Terms and Conditions

Welcome to Charmius. These Terms and Conditions ("Terms") govern your access to and use of our website, games, and services. By completing Charmius register and creating an account, you agree to be bound by these Terms in full. If you do not agree with any part of these Terms, you must not use our services.

About Our Operation

Charmius is operated by 3-102-957682 S.R.L., a company registered in Costa Rica, with payments processed by Massivity Ltd (Cyprus). We hold a B2C remote gambling licence issued by the Tobique Gaming Commission under the Tobique Gaming Act, licence No. 0000181. At Charmius, we provide our services to players in Australia, Canada, New Zealand, and other permitted international markets, while residents of the United States and other restricted jurisdictions are not eligible to use our platform.

Eligibility and Account Registration

To complete a Charmius casino login and use our services, you must be at least 18 years old (or the legal gambling age in your jurisdiction, whichever is higher) and capable of entering into a legally binding agreement. When you register with us, you must provide accurate, current, and complete information. Our Charmius casino reserves the right to request identity verification documents at any time, including proof of age, address, and payment method ownership.

• We allow one account per person, household, and device
• We may suspend or close duplicate or fraudulent accounts without notice
• You are responsible for keeping your login credentials confidential
• We accept one currency per account, selected from AUD, CAD, USD, NZD, EUR, and supported cryptocurrencies

Deposits and Withdrawals

Our Charmius platform supports a wide range of deposit methods, including Visa, Mastercard, Interac, Neosurf, Flexepin, CashtoCode, MiFinity, PayDo, eZeeWallet, bank transfer, and major cryptocurrencies. The minimum charmius deposit is $10 ($30 for bonus-linked deposits), with a maximum of $3,000 per transaction. We at Charmius set a minimum charmius withdrawal amount of $50.

We process withdrawal requests within 24 hours of submission, and identity verification, when required, typically takes between 2 and 24 hours. Every deposit must be wagered at least three times before a withdrawal request can be processed. Withdrawals to a new card or payment method require additional verification first. Our withdrawal limits are $2,000 per day and $5,000 per week, though large withdrawals may be paid in instalments. Higher payout plans are available for VIP members. Once approved, payouts are typically completed within 3-5 business days, though in some cases this may extend up to 7 business days, depending on the payment provider.

Bonuses and Promotions

Our Charmius casino bonus offers, including the welcome package, free spins, cashback, and VIP rewards, are subject to specific terms described on our promotions pages. A charmius no deposit bonus and charmius free spins offers carry individual wagering requirements, maximum bet limits, and expiry periods that must be respected. If you use a charmius promo code or charmius bonus code, you agree to the specific terms attached to that offer.

• Only one bonus may be active per deposit
• Maximum bet while wagering a bonus is $7.50, including bonus buys and double-ups
• Bonus funds are non-sticky; real money balance is used first
• Table games, video poker, and roulette do not count towards wagering requirements
• Bonus buy slots, progressive jackpots, and certain non-slot games are excluded from bonus play
• We reserve the right to cancel a bonus if the linked balance falls to $0.75 or below
• Maximum cashout from no-deposit bonuses is $75 unless otherwise stated

We may amend, suspend, or withdraw any promotion at our discretion, including the VIP Club structure, loyalty points, and level-up rewards, provided such changes do not unfairly affect funds you have already earned.

Games and Fair Play

Charmius offers access to thousands of titles across our charmius slots library, charmius live casino tables, jackpot games, and sports betting markets, supplied by leading providers such as Pragmatic Play Live, BGaming, Betsoft, and many others. All games are independently tested for fairness, and outcomes are determined by certified random number generators or live dealer action. We do not guarantee any specific result, and all wagers are placed at your own risk.

Responsible Gambling

We are committed to promoting responsible gambling practices. We offer deposit limits, self-exclusion options, and reality checks to help you manage your play. If you believe you may have a gambling problem, we encourage you to contact our support team or a relevant support organisation. We reserve the right to restrict or close accounts where signs of problem gambling are identified.

Account Suspension and Termination

We may suspend, restrict, or close your account if we reasonably suspect fraud, bonus abuse, multiple accounts, collusion, or any breach of these Terms. In such cases, we reserve the right to withhold winnings obtained through prohibited activity. You may also close your account at any time by contacting our support team.

Customer Support

Our Charmius support team is available 24/7 via live chat and email at support@mail.charmius.app. We offer assistance in English, French, German, Italian, Portuguese, and Spanish. If you have questions about a charmius casino bonus, charmius withdrawal, or account verification, we encourage you to reach out before taking further action.

Limitation of Liability

We provide our services on an "as is" and "as available" basis. To the fullest extent permitted by law, we are not liable for any indirect, incidental, or consequential losses arising from your use of our website, charmius app, or services, including losses resulting from technical failures, connectivity issues, or third-party payment delays.

Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, legal requirements, or business practices. Continued use of our services after any update constitutes your acceptance of the revised Terms. We encourage you to review this page periodically.

Governing Law

These Terms are governed by the laws applicable to our licence issued by the Tobique Gaming Commission. Any disputes arising from your use of Charmius will be handled in accordance with the dispute resolution procedures outlined in our licence framework.

By using our platform, including performing a charmius login or accessing our charmius casino app, you confirm that you have read, understood, and agreed to these Terms and Conditions in full.